General Terms and conditions Seago App  

DEFINITIONS 

These General Terms and Conditions (“Terms and Conditions”), together with the Privacy Policy, govern your access to and use of Seago’s services. Seago’s services may be accessed via our online platform, including: (i) websites (for example, https://www.seagoapp.com/ and localized subdomains); and (ii) mobile applications operated by Seago (collectively, the “Seago Platform”). By accessing or using the Seago Platform or downloading Seago Apps, you agree to be bound by and to comply with these Terms and Conditions.

Geographic scope and special terms

- Global: The Seago Platform is available worldwide. Different terms may apply depending on your country of residence.  

- All countries except the United States: If you reside anywhere in the world except the United States of America, Appendix A applies to you. Residents of Switzerland, Canada, Australia, and the United Kingdom (UK) are subject to additional terms as set out in the Local Payment section.  

- United States: If you reside in the United States (including its territories and possessions), Appendix B applies to you. Appendix B contains a mandatory, binding individual arbitration clause requiring that disputes related to the Seago Platform, our services, or these Terms and Conditions be resolved by binding arbitration rather than in court. It also includes a mutual waiver of class actions and jury trials. U.S. residents may opt out of arbitration only in accordance with the procedure set forth in Appendix B. U.S. residents are also subject to the special terms described in the Local Payment section.

Language

These Terms and Conditions have been drafted in English and shall be construed in English. Translations are provided for convenience only; if there is any inconsistency between the English text and a translated version, the English text shall prevail.

1. About Seago App

Mant Services Single-Member private company (IKE) - Shipbroking Services , Athens, Attica, registered with the company's National Insurance Number (AFM) 802930016, is the operator of the Seago App Platform. For the purposes of these Terms and Conditions, references to “Seago App,” “Seago App Platform“, “we,” “us,” or “our” may refer to Mant Services IKE and its officers, directors, employees and agents and; Seago App’s affiliates, distribution partners and each of their respective officers, directors, employees, and agents the “Seago App Parties”.

1.1 Seago Platform intermediary services and liability

Seago Platform operates solely as an intermediary marketplace through which third‑party activity providers and resellers (together, “Operators”) offer sea experiences, tours and other tourist activities (collectively, “Activities”) for purchase. Seago facilitates bookings and payments between Users and Operators, but the Activities are organised and supplied entirely by the Operators. Operators are independent contractors and are not agents, employees or representatives of Seago or the Seago App Parties.

1.2 No liability for Operators’ acts or omissions

Seago and the Seago App Parties are not responsible or liable for any acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of Operators, nor for any damage, loss, personal injury or death arising from Users’ bookings or participation in Activities. Seago does not provide, guarantee or control the quality, safety or legal compliance of any Activity.

1.3 Booking changes, cancellations and refunds

Operators set and manage availability, pricing, cancellation and refund policies for their Activities. Seago is not responsible for refunds, compensation or other losses resulting from Operator delays, changes, cancellations, or any other circumstances outside Seago’s direct control.

1.4 Content provided by Operators

All Activity information on the Seago Platform, including descriptions, schedules, availability, photographs and other content, is supplied and maintained by the respective Operators. Operators are solely responsible for ensuring their content is accurate, complete and up to date, and for delivering Activities in accordance with the descriptions they publish. Seago has no direct control over, and does not warrant the accuracy of, Operator‑provided content.

2. Goal

2.1 These Terms and Conditions (“Terms”) apply to all visitors, guests and users of the Seago Platform and Seago App (collectively, “Users”) and govern your access to and use of the Platform, its content and related services. By accessing or using any part of the Seago Platform or Seago App you agree to be bound by these Terms. If you do not agree with these Terms, do not access or use the Seago Platform or Seago App.

2.2 These Terms apply to all services offered through the Seago Platform, including but not limited to browsing, booking, payment facilitation, and customer support (collectively, “Services”), except where a specific service is subject to separate, additional terms. Where separate terms apply to a particular Service, those specific terms will be clearly presented and will govern that Service in addition to these Terms. Any other terms proposed by Users or third parties that conflict with or supplement these Terms will have no effect unless expressly accepted in writing by Seago.

             3. Services, Agency Role and Platform Operations

3.1 When you book an Activity via the Seago Platform, the contract for that Activity (the “Service Agreement”) is concluded exclusively and directly between you and the Operator who supplies the Activity. You are purchasing the Activity from the Operator, not from Seago Platform.

3.2 Seago acts as the Operator’s commercial agent for the purpose of facilitating bookings. Where applicable, we are authorised by the Operator to (i) conclude Service Agreements on the Operator’s behalf and for the Operator’s account, and (ii) collect payments from you on behalf of and for the account of the Operator. Operators remain independent providers and are not agents, employees or contractors of Seago.

3.3 Seago does not organise, operate or supply Activities, and does not become a contractual party to the Service Agreement beyond the limited agency role described above.

3.4 Seago receives a commission from the Operator for brokering the Service Agreement. The price displayed on the Seago Platform (“Posted Price”) or the amount charged at checkout (“Booking Price”) may include the commission payable to Seago for facilitation, customer support and other brokering services provided to the Operator.

3.5 Search, filtering and ranking: You can filter and search Activities by various criteria. The discovery tools will surface Activities that match your criteria and are offered by Operators. If multiple Operators offer matching Activities, Seago ranks offers using an algorithm that considers multiple factors designed to improve user experience, including (without limitation) popularity, diversity, customer ratings, recent performance, and commercial factors such as revenue and commissions. Operators may elect to increase commission as part of their marketing investment, but no specific placement or ranking position is guaranteed. New Activities are initially ranked according to our internal assessment; the algorithm is updated periodically to reflect recent performance data.

3.6 Platform use conditions and fraud prevention: We may impose conditions on access to or use of certain features (for example, based on payment history or required documentation such as identity verification). If we suspect fraud, a breach of these Terms, or a breach of a Service Agreement, we may restrict, suspend or cancel access to features or bookings.

3.7 Service availability and updates: We are not obligated to maintain, update or continue any content, features or services offered on the Seago Platform and may change or discontinue them at any time. If you have already entered into a Service Agreement with an Operator, that Service Agreement governs the Activity you booked, subject to its own terms and applicable law.

4. Use of the Seago Platform

4.1 The Seago Platform is provided for your personal, non‑commercial use only. Use of the Platform for business, commercial, or professional purposes is prohibited. In particular, the commercial resale of tickets, charters, bookings or any other services intended to generate profit for yourself or for third parties is not permitted. The use of automated systems or software (including bots, scrapers, spiders, crawlers or similar tools) to access, extract, copy, index or otherwise collect content or data from the Seago Platform without our prior written consent is strictly prohibited.

4.2 While browsing the Seago Platform does not require full registration, you must register to complete a booking. To create a Seago account (“Seago Account”) you must provide your full legal name and a valid email address and set a password, or register using an authorized third‑party account (e.g., Facebook, Google, Apple).

4.3 You are responsible for maintaining the confidentiality and security of your Seago Account credentials and for all activity that occurs under your account. You must notify Seago immediately if you suspect your credentials have been lost, stolen, compromised or used without your authorization.

4.4 Each individual may create and maintain only one Seago Account. Accounts are personal and may not be transferred, assigned or shared with any other person.

4.5 Seago is committed to making the Platform accessible to all users. Information about our accessibility standards and practices is available in our Accessibility Statement at https://www.seagoapp.com/c/accessibility-statement.

5 Seago Apps: License, Updates and Data Collection

5.1 License. Subject to these Terms, Seago grants you a non-exclusive, revocable, non-transferable, non-sublicensable, limited license to download, install and use our mobile applications (“Seago Apps”) solely for your personal, non-commercial use and in accordance with these Terms. You may not copy, transfer, lease, loan, modify, adapt, create derivative works of, redistribute or sublicense the Seago Apps. If you sell or transfer your mobile device, you must remove the Seago Apps beforehand. You may not reverse-engineer, decompile, disassemble or otherwise attempt to derive the source code of the Seago Apps except to the extent such restrictions are prohibited by applicable law. All rights not expressly granted are reserved by Seago and its licensors.

5.2 Updates. Seago may provide updates, upgrades, bug fixes, patches and new features (“Updates”). Updates may change, add or remove features or functionality. Seago has no obligation to provide any particular Update or to continue any feature. Depending on your device settings, Updates may download and install automatically when your device is online, or you may be prompted to install them; you must install Updates promptly. The Seago Apps or portions thereof may not function properly if you do not install Updates. All Updates are part of the Seago Apps and are governed by these Terms.

5.3 Data collection and permissions. When you download, install or use the Seago Apps, Seago may automatically collect information about your device and your use of the Seago Apps (for example, via cookies, SDKs or web beacons) and may require you to provide certain information to enable features. All information collected in connection with the Seago Apps is governed by our Privacy Policy: https://www.seago.com/privacy_policy.

6 Customer Service

As commercial agents, we assist Operators with customer service requests. If you have a question, complaint, or need help with your booking, contact our customer service team via the Help Center https://seagoapp.com/get-in-touch , phone, live chat, or email. We typically respond within 24 hours and at the latest within 48 hours. You may also communicate directly with the Operator through the Operator–customer chat. In case of emergency, the Operator’s contact details are shown on your voucher or ticket.

7. Best Price Matching (Pre‑booking only)

7.1 If, before you complete a booking, you find the same Activity offered at a lower publicly available price elsewhere on the internet, Seago will endeavor to match or beat that price by offering you a better rate prior to booking, provided the alternative offer meets all of the following:

- Identical Activity with the same date, time/window, location and number of participants;  

- Same services, inclusions and conditions;  

- Offer is bookable with the same Operator; and  

- The alternative offer is currently available to the general public (not a member‑only, corporate, group, loyalty or other restricted promotion).

7.2 Websites or platforms created to circumvent this policy, or offers we reasonably suspect to be fraudulent or manipulated, are excluded. Seago reserves the right to refuse price‑matching requests where there is evidence or reasonable suspicion of abuse or fraud.

7.3 To request a pre‑booking price match, provide the URL and/or a screenshot of the competing offer when prompted. We will verify the competing offer and, if eligible, present you with a matched or improved price before you complete your booking. This policy does not apply to bookings already completed or paid for.

8. Payment

8.1 Posted Price and Booking Price. The Posted Price is the price shown for an Activity. The Booking Price is the Posted Price less any applicable discounts. Unless otherwise stated, the Booking Price is payable immediately at the time of booking. Seago cannot issue tax invoices for Activities; on request we may provide a payment confirmation for a completed booking.

8.2 Reserve now, pay later. For selected Activities you may be offered a “Reserve now, pay later” option. This requires a credit card valid at least through the Activity date. To confirm the card, we may place an authorization hold for zero (0) EUR when you complete your booking. Several days before the Activity start date we will charge the Booking Price. If the charge fails, you will have forty‑eight (48) hours to pay manually; if payment is not received within that period, the booking will be automatically cancelled.

8.3 Agent collection and currency conversion. Seago collects payments in the name of and on behalf of the Operator as the Operator’s commercial agent. Payment to Seago discharges your payment obligation to the Operator. If the Operator requires payment in a currency different from your local currency, Seago may collect in your local currency and convert at the exchange rate prevailing when the contract is concluded; for highly volatile currencies a reasonable exchange fee may apply.

8.4 Refunds and billing queries. As commercial agent and your point of contact for payments under the Service Agreement, you may contact us about refunds or billing issues. Refunds are subject to the Operator’s terms and our policies.

8.5 Payment information and authorization. You must provide accurate payment details and promptly update any changes. Available payment methods are shown during checkout and are subject to the payment service provider’s terms; additional fees may apply. By using a payment method you confirm you are authorized to use it. We may require a creditworthiness check and may condition access to certain payment methods on the outcome.

8.6 Payment processors (sub‑agents). Payments may be processed by third‑party payment processors appointed by Seago. Payments made successfully to an authorized payment processor also discharge your payment obligation to the Operator.

Changes, Cancellations and Refunds

9.1 Cancellation rights. You may cancel the Service Agreement only in accordance with the cancellation terms set out in the applicable Operator–Customer Terms & Conditions, the Activity description on the Seago Platform, or the voucher/ticket issued for the Activity.

9.2 How to request changes or cancellations. All changes (e.g., rescheduling the Activity, changing participant details) and cancellations must be made via the Seago Platform. To request a change or cancellation, use our contact form at https://www.seagoapp.com/contact/. Changes or cancellations must be made within the applicable timeframes set by the Operator and the Activity’s availability. The time at which Seago receives your cancellation request is decisive for timeliness. If the request meets the Operator’s conditions, we will issue a confirmation of the change or cancellation on the Operator’s behalf; keep this confirmation as proof.

9.3 Operator‑initiated changes and notifications. We may notify you of any changes or cancellations made by the Operator (including at short notice) using the telephone number and email address you provided.

9.4 Default cancellation policy. Unless the Activity page, the Operator‑Customer Terms & Conditions, or the voucher specify otherwise, the following applies:

• Cancellations made more than 72 hours before the Activity start time: full refund of the Booking Price.

• Cancellations made within 72 hours of the Activity start time, or no‑shows: no refund.

9.5 Refund method. Refunds following cancellations will be issued to the original payment method used for the booking, unless the Operator or applicable law requires otherwise.

10. Reviews and Other User Content

10.1 User reviews and content. The Seago Platform displays reviews and other content posted by users. Reviews represent individual opinions at a specific time and may reflect personal expectations; Activities may have changed since a review was posted. Consider the quantity and recency of reviews when evaluating an Activity.

10.2 Responsibility and prohibited content. You may post reviews and images for Activities you purchased (“User Content”). You are solely responsible for your User Content. Do not post User Content that: (a) is false, misleading or deceptive; (b) advertises third‑party products, services or companies; (c) was created in exchange for payment or other remuneration from a third party; (d) is created by or at the direction of the Operator who provides the Activity; (e) infringes third‑party intellectual property, privacy or other rights; or (f) contains links or material likely to disrupt third‑party systems.

10.3 Image rights and consent. Only upload images for which you hold the necessary rights. Do not upload photos showing other people unless you have their consent. Obtain permission before uploading images taken by someone else.

10.4 Lawful and appropriate content. User Content made public on the Platform must comply with law and public decency and must not include content depicting violence, pornography, discrimination, insults, racism, defamation or other illegal material.

10.5 License to Seago. You retain ownership of your User Content, but grant Seago a non‑exclusive, worldwide, sublicensable, fully paid, royalty‑free license to use, reproduce, adapt, translate, create derivative works of, modify, display, perform, publish, transmit and distribute your User Content in any media now known or later developed (including on the Seago Platform, through Seago’s distribution partners, and in online or offline marketing materials).

10.6 Moderation and removal. We may remove or refuse to publish User Content at our sole discretion, including where it violates this Section. We are not obliged to retain copies of removed User Content or to provide copies to you.

10.7 Advertising. Seago, its affiliates, processors and distribution partners may display advertisements or other content alongside User Content. You will not receive compensation for such advertising. We may change the form, placement or scope of advertising at any time without prior notice.

11. Data Protection & Privacy

We collect and process your personal data in compliance with the GDPR and other applicable data protection laws. Personal data is processed for purposes such as providing and improving the Seago Platform, handling bookings and payments, customer service, fraud prevention, and legal compliance. For full details on the types of data we collect, processing purposes and legal bases, data subject rights, retention periods, cross‑border transfers, security measures and how to contact our data protection officer, please see our Privacy Policy at https://www.seagoapp.com/c/privacy-policy.

12.  Assignment Restrictions

You may not assign or transfer your rights or obligations under these Terms, except that claims for damages may be assigned. Any attempted assignment in violation of this clause is void.

13.  Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable in whole or in part, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced, to the extent possible, by a valid provision that most closely matches the original economic intent. If replacement by statute or agreed valid provision is not possible and would produce an unreasonable result, the parties will negotiate in good faith to agree a valid provision that approximates the original intent.

14. Termination

14.1 You may request that your Seago Account be blocked, terminated or deleted at any time by contacting Seago customer service by phone or via the “Delete account” contact form at https://www.seagoapp.com/contact/. 

14.2 Seago may terminate these Terms, suspend or close your Seago Account, or revoke your access to the Seago Platform with one week’s notice. Termination will not affect any Service Agreements already concluded; those will remain effective until performed or cancelled in accordance with their terms. Seago may terminate or suspend access immediately for good cause (including suspected fraud, serious breaches of these Terms, or legal requirements).

15. Operator  Service Agreement

15.1 Conclusion of contract with the Operator

15.1.1 When you select and purchase an Activity on the Seago Platform, you enter into a Service Agreement directly with the Operator that supplies the Activity. For the purpose of concluding that Service Agreement, Seago acts as the commercial agent of the Operator.

15.1.2 To book an Activity you select the Activity, provide required personal details and choose a payment method. By booking, you submit a binding offer to conclude a Service Agreement with the Operator. Your offer remains binding for two business days. After we receive your offer, we will send an automatic booking confirmation on behalf of the Operator. You must check the booking confirmation immediately and notify us of any errors.

15.1.3 For some Activities the Operator may require you to accept their Operator–Customer Terms & Conditions as part of the booking process. By booking the Activity you agree to be bound by those Operator–Customer Terms & Conditions. Please read them carefully as they may contain important information (for example on cancellations). Nothing in those Operator–Customer Terms & Conditions affects your relationship with Seago or Seago’s legal rights. If a conflict arises between an Operator–Customer provision and these Terms, the provision that is more favourable to you will apply to your relationship with the Operator.

15.1.4 We accept your offer in the name and on behalf of the Operator when we issue a booking confirmation in the Operator’s name. Where applicable you will also receive a voucher/ticket (mobile or downloadable PDF) and a payment confirmation. We reserve the right to accept or reject offers at our sole discretion.

15.1.5 The Service Agreement between you and the Operator is not documented in a separate signed contract; its content comprises the ordered product (the Activity description you selected), these provisions in this Section and, where applicable, the Operator–Customer Terms & Conditions.

15.2 Prices

15.2.1 Posted Prices are in most cases inclusive of applicable taxes and fees. Additional local taxes or fees may apply and, where relevant, will be disclosed in the Activity description.

15.2.2 Posted Prices set by Operators may be subject to special provisions (such as cancellation and refund rules). Before booking you must independently review the Operator’s conditions. Posted Prices or Booking Prices on the Seago Platform may differ from prices charged by Operators through other channels.

15.3 Provision of the Activity

15.3.1 You must arrive on time at the meeting point shown in the Activity description or as communicated by the Operator. If travelling from abroad you are responsible for obtaining necessary travel documents (e.g., passport, visa) and for meeting health and entry requirements.

15.3.2 The Booking Price does not include insurance. You are responsible for obtaining appropriate insurance coverage and we strongly recommend travel insurance, particularly for Activities with outdoor or higher‑risk elements. Seago does not operate Activities, employ guides, or set or verify safety standards for Activities.

15.3.3 Operators are independent contractors and not agents or employees of Seago. Seago is not responsible or liable for any acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any Operator, or for any personal injury, death, property damage or other loss arising from an Activity.

15.3.4 For time and deadline calculations, the Operator’s local time zone applies.

15.4 Further rights of the Operator

15.4.1 The Operator may cancel the Activity for the agreed date without observing standard cancellation periods if external circumstances beyond the Operator’s control make performance impossible, significantly impeded or unsafe (including adverse weather, government actions, strikes, force majeure and similar events). In such cases the Booking Price for the cancelled Activity will be refunded; any further claims for compensation must be directed to the Operator.

15.4.2 The Operator may refuse your participation or exclude you from an Activity if (i) you do not meet the participation requirements listed on the Seago Platform, (ii) your participation would endanger yourself or others, or (iii) you disrupt the Activity. In such cases the Booking Price will not be refunded.

15.4.3 The Operator may make immaterial changes to the itinerary or meeting point if necessary due to unforeseen circumstances. A changed meeting point must be reasonably accessible from the original meeting point (for example within 15 minutes by foot or public transport). Such changes may be made up to 24 hours before the Activity start time and will be communicated by email or via the Seago Platform. You are responsible for checking communications from the Operator; if there is conflicting information, the Operator’s direct communication will prevail.

16. Final provisions

16.1 We may engage Seago subsidiaries and third parties as agents or service providers to perform obligations or exercise rights under these Terms.

16.2 We may amend these Terms from time to time to reflect legal, regulatory or market changes. We will notify you of material changes in a timely manner. If you object to a change, either you or Seago may terminate your Seago Account or access to the Platform with immediate effect.

16.3 All notices and other communications under these Terms must be in writing (including email).

16.4 The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or any purchases made under them.

16.5 The contract between you and Seago is concluded in Athens, Greece.

16.6 In these Terms: (a) “including” means “including but not limited to”; (b) general words are not limited by examples that precede them; and (c) singular words include the plural and vice versa. Headings are for convenience only and do not affect interpretation.

Supplement a: Clauses for All international Residents (US Residents are Excluded)

a1. Scope.

a2. Liability.

a2.1. Except as expressly provided below, our total liability arising out of or in connection with the performance of our contractual obligations to you shall be limited to typically foreseeable loss or damage resulting from a negligent breach of a material contractual obligation. A “material contractual obligation” under these Terms and Conditions means an obligation whose performance is essential to the proper fulfillment of these Terms and Conditions and on which you as a user may reasonably rely. Loss or damage is typically foreseeable if it was foreseeable at the time these Terms and Conditions were accepted. We exclude liability, and the liability of our vicarious agents, for damages caused by negligent breaches of non‑essential contractual obligations.

a2.2. Nothing in these Terms and Conditions excludes or limits our liability, or the liability of our agents or employees, for gross negligence, intentional wrongdoing, death, personal injury, or fraud. Any mandatory statutory consumer rights you hold shall remain unaffected.

a2.3. The limitations in this section do not apply where we have fraudulently concealed a defect related to the Seago App Platform or have expressly warranted specific functionality. They also do not apply to claims under the Product Liability Act.

a2.4. We shall not be liable for failure or delay in performance caused by events beyond our reasonable control (force majeure), including but not limited to: failures of electronic or mechanical equipment or communications; actions by third parties (including Denial‑of‑Service (DoS) attacks and excessive or abusive use of the Seago App Platform); telephone or other connectivity problems; computer viruses; unauthorized access or theft; operator error; fire; severe weather (including floods); acts of regulatory, governmental or supranational authorities; war; riots; or labor disputes.

a3. Indemnification.

You agree to indemnify and hold harmless Seago App and the Seago App Parties (as defined in the Terms and Conditions) from and against any and all losses, damages, liabilities, costs, and expenses, including reasonable legal fees (“Damages”), arising out of or in connection with:

a) your intentional or negligent misrepresentation, act, or omission in connection with your use of the Seago App Platform;

b) your intentional or negligent failure to comply with these Terms and Conditions;

c) your breach of any applicable law or regulation; or

d) third‑party claims arising from your access to or use of the Seago App Platform that intentionally or negligently violate these Terms and Conditions.

“Damages” includes, without limitation, amounts that Seago App or its affiliates are required or become liable to pay to employees, contractors, agents, or other third parties under applicable law because of the matters described above. Your indemnity obligation applies only to the extent the relevant loss, claim, or liability was directly caused by your intentional or negligent act, omission, or breach of these Terms and Conditions.

a4. Online Dispute Resolution.

The European Commission’s online dispute resolution platform is available at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

a5. Governing Law.

To the extent permitted by mandatory local consumer law where you reside, these Terms and Conditions and our services shall be governed by Greek law.

a5.1. Jurisdiction for EEA residents.

If your usual residence is within the EEA, and to the extent permitted by mandatory local consumer law, any dispute shall be exclusively submitted to the competent courts in Athens, Greece

a5.2. Jurisdiction for non‑EEA and non‑U.S. residents.

If your usual residence is outside the EEA and outside the United States, any dispute shall be exclusively submitted to the competent courts in Athens, Greece.

Supplement b: Clauses Applicable Only to Residents of the U.S.

b1. Indemnification. You agree to defend, indemnify and hold harmless Seago App and the Seago App Parties (as defined in the Terms and Conditions) from and against any and all liabilities, damages, fines, penalties, settlements, losses, and expenses of any kind (including reasonable legal and accounting fees, court costs, and taxes) incurred in connection with:

a) your failure to comply with these Terms and Conditions;

b) your misuse of the Seago App Platform, including your User Content;

c) your failure to comply with the Supplier–Customer Terms & Conditions;

d) your violation of any applicable law or regulation;

e) your violation or infringement of any third party’s rights; or

f) your negligence or willful misconduct.

b2. Limitations of Seago App Liability. To the fullest extent permitted by applicable law, Seago App and the Seago App Parties will not be liable for:

ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST DATA, LOST PROFITS, LOST REVENUE, OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHETHER ARISING FROM TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, INCLUDING PERSONAL INJURY, EMOTIONAL DISTRESS, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF USE, OR LOSS OF DATA, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF SEAGO APP IS HELD LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS, INCLUDING YOUR USE OF OUR SERVICES OR PARTICIPATION IN AN ACTIVITY, SEAGO APP’S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID TO SEAGO APP IN CONNECTION WITH THE ACTIVITY GIVING RISE TO THE CLAIM (IF ANY), OR (B) FIVE HUNDRED U.S. DOLLARS (US $500.00).

We shall not be liable for any acts or omissions of any Supplier.

The limitation above does not apply to liability resulting from our gross negligence or willful misconduct.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

b3. Warranty Disclaimers. The Seago App Platform, its content, and any services obtained through the Seago App Platform are provided "as is" and "as available," without warranties of any kind, express or implied. We do not warrant that the platform will meet your requirements or will be uninterrupted, secure, error-free, or virus-free, nor that content will be complete, accurate, or free from unauthorized alteration. We are not responsible for the accuracy or completeness of Supplier-provided information.

YOUR USE OF THE SEAGO APP PLATFORM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, SEAGO APP DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

b4. Activity-Related Liabilities.

b4.1. Injury Incidents. You acknowledge and agree that Activities are provided by independent Suppliers, not by Seago App or the Seago App Parties. If you or any Co‑Traveller is injured, killed, or suffers loss in connection with an Activity ("Injury Incident"), you agree to seek compensation directly from the Supplier that provided the Activity.

b4.2. Release. You release Seago App and the Seago App Parties from any and all claims, demands, causes of action, liabilities, damages, costs, and expenses (including attorneys’ fees), known or unknown, arising out of or in any way connected with any claim you have against such third parties.

b4.3. Unknown Claims. You acknowledge California Civil Code Section 1542 (or any similar statute) and WAIVE any rights you may have under that statute to the extent it relates to the release in this Section B4.

b4.4. Covenant. You agree not to commence, prosecute, or assist in any action, arbitration, or proceeding against Seago App or the Seago App Parties based on any Injury Incident. If such a prohibited action is brought, these Terms and Conditions may be pleaded as a full defense.

b4.5. Third-Party Beneficiaries. The Seago App Parties are expressly named third-party beneficiaries of this Section B4 and may enforce its terms.

b5. Arbitration.

b5.1. Binding Arbitration. Except for claims expressly excluded in Section B5.4, you and Seago App agree to resolve all Claims (as broadly defined below) by binding arbitration rather than in court. This arbitration clause covers all disputes arising out of or relating to the Seago App Platform, our services, these Terms and Conditions, or your relationship with us.

b5.2. Opt-Out. You may opt out of this binding arbitration by mailing a written opt-out notice postmarked no later than 30 calendar days after the earlier of (i) your first use of the Seago App Platform, (ii) your first use of our services, or (iii) your first transaction with us. Opt-out notices must be sent to the address provided by our legal team. Late opt-outs are invalid.

b5.3. Governing Law for this Clause. The parties agree this arbitration clause evidences a transaction in interstate commerce and will be governed by the Federal Arbitration Act.

b5.4. Excluded Claims. Claims not subject to arbitration include: (i) claims alleging actual or threatened infringement of intellectual property rights; (ii) claims seeking emergency injunctive relief for exigent circumstances (e.g., imminent danger, hacking); and (iii) requests for public injunctive relief where such relief cannot be waived by law. Either party may bring qualifying claims in small claims court.

b5.5. Pre-Dispute Notice Process. Before initiating arbitration or litigation, you and we agree to exchange a signed written description of the claim via email at seagoapp@gmail.com and attempt to resolve the dispute. If not resolved within 60 days of receipt, either party may pursue arbitration or court action. Proof of compliance with this pre-dispute process must accompany any filing.

b5.6. Arbitration Process. Arbitration will be (i) before one neutral arbitrator, (ii) in English, (iii) under the American Arbitration Association Consumer Arbitration Rules, with the seat of arbitration in New York, New York. For claims under $25,000, arbitration will proceed on written submissions unless you request otherwise. The arbitrator may award only those damages permitted by these Terms and Conditions. Arbitration is confidential. Judgment on an award may be entered in any court of competent jurisdiction.

b5.7. Mass Arbitration. If 25 or more arbitration demands are filed in a year with common issues, the AAA Mass Arbitration rules apply. If 1,000 or more such demands are filed, either party may elect to resolve Claims by a putative class action in courts in New York, without waiving jurisdictional defenses.

b5.8. Class Action Waiver. YOU AND WE AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY; CLASS, CONSOLIDATED OR REPRESENTATIVE ACTIONS ARE WAIVED. If a court or arbitrator finds this waiver unenforceable, this Section b5 will not apply to you. If you validly opt out of arbitration, this waiver does not apply.

If any provision of this arbitration agreement is unenforceable, the remainder will remain in effect.

b6. Governing Law. Except as provided in Section B5.3, these Terms and Conditions are governed by the laws of the State of New York, without regard to conflict of law principles. If application of New York law is prohibited by local law, then the laws of your country, state, or place of residence will govern.

b7. Venue. Any legal action arising out of or related to these Terms and Conditions (including actions by Users who validly opted out of arbitration and any small claims proceedings) shall be brought exclusively in the state or federal courts located in Kings County, New York. Each party consents to personal jurisdiction and venue in those courts.

b8. Jury Waiver. If any claim proceeds in court rather than arbitration, you and we each waive the right to a jury trial.

*Accessibility Statement

We believe travel should be accessible to everyone. We continually work toward meeting global accessibility requirements—such as the European Accessibility Act (EAA) and the Americans with Disabilities Act (ADA)—by aiming to align our website and mobile apps with internationally recognized standards like the Web Content Accessibility Guidelines (WCAG) 2.1 AA.

As part of our ongoing efforts, we focus on:

• Perceivable content — Presenting visual and auditory information in ways that can be adapted to meet different users’ needs.

• Operable interfaces — Ensuring our services can be fully navigated by keyboard and work seamlessly with assistive technologies.

• Understandable design — Using clear, simple language and minimizing unnecessary complexity.

• Robust content — Building our platform to remain compatible with current and emerging browsers, devices, and assistive technologies.

Accessibility is an ongoing process. We conduct regular audits and usability testing, and accessibility requirements are integrated into our design and development workflows. This helps us identify and remove barriers so that all users can benefit from our services. If you experience any accessibility barriers or have suggestions for improvement, please let us know via seagoapp@gmail.com— we welcome your feedback and will do our best to respond promptly.

SeaGo Cancellation, No-Show, Late Arrival, Payment Failure and Refund Policy

1. Scope and Binding Acceptance

This Cancellation, No-Show, Late Arrival, Payment Failure and Refund Policy (“Policy”) forms an integral part of the SeaGo Terms and Conditions and applies to every booking made, arranged, confirmed or facilitated through SeaGo.

By clicking the applicable “Confirm Booking – Obligation to Pay”, payment confirmation button, or another equivalently clear SeaGo confirmation function, the Customer expressly confirms that the Customer:

• has been provided access to the SeaGo Terms and Conditions;

• has had the opportunity to review them before confirming the booking;

• accepts and agrees to be legally bound by them;

• understands that the booking creates a payment obligation;

• accepts the payment method selected for the booking;

• accepts all applicable deposits, charges, card authorizations, card holds and future automatic charges;

• accepts the cancellation and refund restrictions;

• accepts the strict Late Arrival and No-Show Policy; and

• authorizes SeaGo to take the payments or capture the authorizations expressly provided for under the selected payment method and these Terms.

The person making the booking confirms acceptance of these Terms for the booking and is responsible for communicating the relevant booking conditions, departure requirements and timing requirements to all persons included in the booking.

SeaGo may retain electronic evidence of acceptance, including the booking reference, Customer account information, date and time of acceptance, version of the Terms accepted, payment and authorization records, transaction identifiers and other relevant electronic booking records.

2. Application to All SeaGo Booking Channels

This Policy applies regardless of how the Customer first contacts SeaGo or how the booking is discussed or arranged.

This includes bookings originating through or involving:

• the SeaGo application;

• the SeaGo website or mobile website;

• an official SeaGo booking link;

• an official SeaGo payment link;

• WhatsApp;

• email;

• telephone;

• SeaGo customer support; or

• any other official SeaGo sales, communication or booking channel.

Where a booking is discussed through WhatsApp, telephone, email or customer support, SeaGo may provide the Customer with an official SeaGo booking or payment link.

Once the Customer completes that process and accepts the SeaGo Terms and Conditions, those Terms apply to the entire booking, including any preceding communications relating to it.

WhatsApp messages, telephone discussions, emails or other communications do not amend, replace or override this Policy unless SeaGo expressly confirms a specific exception in writing.

A captain, skipper, vessel owner, crew member, marina employee, driver, supplier or other third party has no authority to waive or amend SeaGo's cancellation, payment, Late Arrival, No-Show or refund conditions unless SeaGo expressly authorizes or confirms that amendment.

3. General Rule: NO REFUNDS

Except for a refund expressly provided for in this Policy, all payments properly charged in connection with a SeaGo booking are:

FINAL AND NON-REFUNDABLE.

The fact that a Customer is unable, unwilling or otherwise fails to use a confirmed booking does not create a contractual right to a refund.

This includes Customer circumstances such as:

• change of plans;

• failure of one or more passengers to attend;

• personal scheduling problems;

• traffic;

• parking difficulties;

• taxi or private transfer delays;

• flight delays or cancellations;

• ferry delays or cancellations;

• public transport delays;

• missed connections;

• inability to locate the marina, vessel, meeting point or pickup location;

• incorrect travel planning;

• passport, visa or documentation problems;

• failure to allow sufficient travel time; or

• other circumstances attributable to the Customer or the Customer's party.

Unless this Policy expressly provides otherwise:

NO REFUND, PARTIAL REFUND, CREDIT, VOUCHER, FREE RESCHEDULING OR COMPENSATION IS DUE.

Any exception granted voluntarily by SeaGo is discretionary, applies only to the specific booking concerned and does not establish a precedent or future entitlement.

4. Departure Time and Required Arrival Time

For purposes of this Policy:

“Departure Time” means the scheduled local date and time at which the booked cruise, transfer or other service is due to commence.

“Required Arrival Time” means any earlier check-in, meeting, boarding or pickup time communicated by SeaGo in the booking confirmation or booking instructions.

Where SeaGo provides a Required Arrival Time, the Customer must be present, ready and capable of boarding or commencing the service by that time.

The Customer is solely responsible for allowing sufficient time to arrive at the correct location.

5. Strict Late Arrival Policy

CUSTOMER LATENESS IS NON-REFUNDABLE.

SeaGo, the captain and the applicable operator are not required to delay a vessel, cruise, transfer, crew schedule or subsequent booking because the Customer or any member of the Customer's party is late.

If a Customer fails to arrive by the applicable Required Arrival Time or Departure Time, SeaGo or the operator may proceed without the Customer.

If:

• the vessel has departed;

• the Customer misses the transfer;

• the Customer cannot board;

• the Customer is not available at the agreed pickup point; or

• the Customer's lateness makes performance of the booked service no longer reasonably possible,

the Customer may be classified as a No-Show.

In that case:

NO REFUND IS DUE.

Customer-caused lateness does not entitle the Customer to:

• delay the departure;

• require the vessel to return;

• demand another vessel;

• demand another transfer;

• extend the booking;

• extend the cruise finishing time;

• receive a replacement booking;

• receive a refund;

• receive a partial refund; or

• receive compensation or credit.

6. Daily Cruises – Late Arrival

For a Daily Cruise, the Customer must arrive and be ready to board by the Required Arrival Time communicated by SeaGo.

The vessel is not required to wait for a late Customer.

If the vessel departs without the Customer because the Customer is late:

THE CUSTOMER IS A NO-SHOW AND NO REFUND IS DUE.

If SeaGo, the captain or the operator voluntarily decides to wait, the original scheduled end time of the booking may remain unchanged.

Customer-caused waiting time may therefore reduce the Customer's actual cruising time.

In such circumstances:

NO FULL OR PARTIAL REFUND IS DUE FOR THE REDUCED CRUISING TIME.

SeaGo is not required to delay or interfere with subsequent cruises, bookings, crew schedules, marina requirements or other operational commitments to accommodate a late Customer.

7. Boat Transfers – Late Arrival

For a Boat Transfer, the Customer must be present and ready at the confirmed pickup or boarding location by the required time.

The transfer vessel is not required to wait for a late Customer.

If the Customer is not present when required and:

• the vessel departs;

• the transfer can no longer reasonably be performed;

• the vessel must continue because of operational requirements; or

• waiting would interfere with another booking or operational commitment,

the Customer may be classified as a No-Show.

In that case:

THE TRANSFER IS NON-REFUNDABLE AND NO REFUND IS DUE.

SeaGo may, entirely at its discretion and subject to availability, offer another transfer.

SeaGo has no contractual obligation to do so.

Any substitute or later transfer may be treated as a new service and may require additional payment.

8. Strict No-Show Policy

The Customer acknowledges that SeaGo reserves vessels, operators, crew, transfer capacity and departure availability specifically for confirmed bookings.

The No-Show Policy is therefore a material condition of the booking agreement.

A Customer may be classified as a No-Show where the Customer or relevant booking party:

1. fails to attend the confirmed booking;

2. fails to arrive at the designated location by the Required Arrival Time;

3. fails to arrive by the Departure Time;

4. arrives after the vessel has departed;

5. arrives so late that the booked service can no longer reasonably be provided;

6. is not present or ready at an agreed transfer pickup location;

7. abandons the booking;

8. fails to complete a valid cancellation and does not attend;

9. cannot participate because of Customer-side documentation, identification or travel-planning failures; or

10. otherwise fails to become available for performance of the booking for reasons attributable to the Customer or the Customer's party.

Once circumstances constituting a No-Show have occurred:

THE BOOKING IS NON-REFUNDABLE.

A cancellation message sent after a No-Show has occurred does not retrospectively convert the No-Show into a valid cancellation.

A Customer classified as a No-Show has no contractual right to:

• a refund;

• partial refund;

• return of a non-refundable deposit;

• credit;

• voucher;

• free rescheduling; or

• substitute service.

Where the applicable payment method includes a No-Show authorization or hold, SeaGo may capture the applicable amount in accordance with the payment method selected by the Customer.

9. Valid Customer Cancellation

A Customer wishing to cancel must communicate the cancellation through an official SeaGo cancellation or communication channel accepted by SeaGo.

This may include:

• the SeaGo application;

• the SeaGo website;

• an official SeaGo cancellation facility;

• SeaGo customer support; or

• an official SeaGo WhatsApp channel where SeaGo accepts cancellations through that channel.

The Customer must provide sufficient information for SeaGo to identify the relevant booking.

Communication only with a captain, skipper, boat owner, crew member, marina, driver or another third party does not constitute cancellation through SeaGo unless SeaGo expressly confirms otherwise.

For purposes of determining cancellation eligibility, SeaGo may use the time at which the cancellation was received and recorded through the applicable official SeaGo channel.

A cancellation sent after the Customer has already become a No-Show creates no refund entitlement.

10. Payment Failure – Applicable to ALL Payment Methods

The Customer is responsible for providing and maintaining a valid payment method capable of satisfying every payment obligation associated with the selected payment method.

A payment or authorization is considered successful only when it has been successfully processed or authorized through SeaGo's applicable payment system.

Attempting a payment does not mean that payment has succeeded.

Payment or authorization may fail because of, among other things:

• insufficient funds;

• insufficient credit;

• card decline;

• expired card;

• incorrect card information;

• blocked online transactions;

• blocked international transactions;

• card issuer restrictions;

• fraud-prevention controls;

• failed 3D Secure authentication;

• failure by the Customer to approve a banking authentication request;

• payment-provider rejection;

• bank rejection;

• authorization failure;

• authorization expiry;

• authorization reversal;

• card cancellation or replacement; or

• another problem involving the Customer's card, bank or payment provider.

SeaGo is not responsible for a payment failure caused by circumstances outside SeaGo's reasonable control.

Where permitted by the applicable payment authorization and payment rules, SeaGo may reattempt an authorized payment.

SeaGo may also require the Customer to provide a replacement payment method or obtain a new authorization.

Unless SeaGo expressly confirms otherwise, a booking requiring a payment or authorization is not secured until the applicable payment and authorization requirements have been successfully completed.

If a required payment or authorization subsequently fails, expires, is reversed or otherwise becomes unavailable, SeaGo may require the Customer to correct the payment issue.

If the Customer does not do so within the deadline specified by SeaGo, SeaGo may:

• cancel the booking;

• release the vessel or booking availability;

• make the availability available to another Customer;

• refuse reinstatement; and

• require a new booking if the Customer later wishes to proceed.

A booking cancelled because the Customer failed to satisfy an agreed payment obligation shall not be treated as a SeaGo-initiated cancellation for the purpose of obtaining a refund.

11. Payment Method A – Full Card

payment_method_type: "full_card"

Under Full Card:

• 100% of the booking price is charged when the booking is accepted.

• No separate payment hold is required.

More Than 10 Days Before Departure

Where SeaGo receives a valid Customer cancellation more than ten (10) full days before Departure Time, the Customer is contractually entitled to a refund of the amount paid.

This is the ordinary contractual refund exception applicable to Full Card bookings.

10 Days or Less Before Departure

Where cancellation occurs ten (10) days or less before Departure Time:

100% OF THE BOOKING PRICE IS NON-REFUNDABLE.

NO REFUND IS DUE.

Late Arrival / No-Show

Where the Customer is late or becomes a No-Show:

NO REFUND IS DUE.

SeaGo retains 100% of the booking amount.

Payment Failure

If the initial 100% payment fails, the booking is not secured.

Where a payment is subsequently reversed, rejected or otherwise fails to settle, SeaGo may require replacement payment.

If replacement payment is not received within the deadline communicated by SeaGo, SeaGo may cancel the booking and release the relevant availability.

12. Payment Method B – Deposit + Cash on Board

payment_method_type: "deposit_cash_onboard"

Under Deposit + Cash on Board:

• 20% is charged when the booking is accepted;

• that 20% constitutes the booking deposit; and

• 80% is secured by a payment authorization or hold.

20% Deposit

The 20% deposit is:

NON-REFUNDABLE.

The deposit remains non-refundable regardless of when the Customer voluntarily cancels.

Cancellation more than ten (10) days before departure does not refund the deposit.

Cancellation ten (10) days or less before departure does not refund the deposit.

Cancellation

Where the Customer properly cancels before becoming a No-Show, SeaGo may release the unused 80% authorization or hold.

The release of an authorization is not a refund of money paid to SeaGo.

The 20% deposit remains non-refundable.

Late Arrival / No-Show

Where the Customer is late and classified as a No-Show, or otherwise becomes a No-Show:

NO REFUND IS DUE.

SeaGo may capture the remaining authorized 80%.

The original 20% deposit remains non-refundable.

A No-Show may therefore result in SeaGo retaining or collecting 100% of the total booking value.

Payment or Hold Failure

Both the 20% payment and required 80% authorization must succeed.

If either fails, SeaGo may refuse or cancel the booking.

If the 80% authorization subsequently expires, is reversed, fails or otherwise becomes unavailable, SeaGo may require a new authorization or replacement payment method.

If the Customer fails to provide the required replacement authorization within SeaGo's deadline, SeaGo may cancel the booking.

Where the 20% deposit has already been successfully charged, the deposit remains NON-REFUNDABLE.

13. Payment Method C – Deposit + Auto-Charge

payment_method_type: "deposit_autocharge"

Under Deposit + Auto-Charge:

• 20% is charged when the booking is accepted;

• the 20% constitutes the booking deposit; and

• the remaining 80% is automatically charged eight (8) days before Departure Time.

By selecting this payment method and accepting the SeaGo Terms and Conditions, the Customer expressly authorizes SeaGo and its payment provider to initiate collection of the remaining 80% when it becomes due.

20% Deposit

The 20% deposit is:

NON-REFUNDABLE.

Cancellation before collection of the remaining 80% does not create a right to recover the deposit.

Successful 80% Auto-Charge

Once the remaining 80% has been successfully charged:

100% OF THE BOOKING IS NON-REFUNDABLE.

NO REFUND IS DUE FOR A LATER CUSTOMER CANCELLATION.

Initial Payment Failure

If the initial 20% payment fails, the booking is not secured.

Failed 80% Auto-Charge

If SeaGo's scheduled attempt to collect the remaining 80% fails, SeaGo may notify the Customer of the payment failure.

The Customer will have up to forty-eight (48) hours from SeaGo's payment-failure notification to successfully resolve the outstanding payment.

SeaGo may reattempt collection of the authorized balance during that period where permitted.

If the full outstanding amount is not successfully paid within the 48-hour period, SeaGo may:

1. cancel the booking;

2. retain the 20% deposit;

3. immediately release and resell the reserved availability; and

4. refuse reinstatement of the original booking.

The retained 20% deposit is:

NON-REFUNDABLE.

If the Customer later wishes to travel, SeaGo may require a completely new booking at the price and availability then applicable.

14. Payment Method D – Full Cash on Board

payment_method_type: "full_cash"

Full Cash on Board is a restricted payment method available only to Customers expressly approved by SeaGo as verified users.

SeaGo determines eligibility for this payment option.

Verification may include manual identity confirmation through WhatsApp or another SeaGo-approved verification procedure.

SeaGo may require renewed verification or another payment method where reasonably required for fraud prevention, identity verification or payment-risk purposes.

Under Full Cash on Board:

• no booking price is charged when the booking is accepted; and

• SeaGo requires a payment authorization or hold of up to 100% of the booking value as security against a No-Show.

Authorization Failure

The booking is not secured unless the required authorization succeeds.

If the authorization fails, SeaGo may reject the booking or require another card or payment method.

If the authorization subsequently expires, is reversed or otherwise becomes unavailable, SeaGo may require the Customer to restore the authorization or provide another payment method.

If the Customer does not comply within SeaGo's deadline, SeaGo may cancel the booking and release the availability.

Valid Cancellation

Where the Customer properly cancels before becoming a No-Show, SeaGo may release the applicable unused authorization.

Because the authorization is a hold rather than a completed payment, its release does not constitute a refund.

Late Arrival / No-Show

Where the Customer becomes a No-Show:

NO RELEASE, REFUND, CREDIT OR FREE RESCHEDULING IS DUE IN RESPECT OF THE APPLICABLE NO-SHOW CHARGE.

SeaGo may capture up to 100% of the authorized booking value.

15. Customer Weather Concerns

Where the booked service remains scheduled to operate and has not been cancelled by SeaGo or the applicable operator, a Customer's personal decision not to attend because of weather forecasts, wind, temperature, sea conditions, personal comfort or similar concerns shall be treated under the normal Customer cancellation or No-Show rules.

A Customer's personal decision not to attend does not itself convert the booking into a cancellation by SeaGo.

Accordingly, where the service remains scheduled:

NO ADDITIONAL REFUND RIGHT ARISES MERELY BECAUSE THE CUSTOMER CHOOSES NOT TO ATTEND.

Any actual operational cancellation or delay attributable to SeaGo or the applicable operator is governed separately by the applicable SeaGo Terms and any mandatory law and does not alter the Customer-caused cancellation, Late Arrival and No-Show rules contained in this Policy.

16. No Automatic Rescheduling or Credit

Where this Policy states that a booking is non-refundable, the Customer is not automatically entitled to replace the refund with:

• a voucher;

• booking credit;

• a different date;

• a different departure;

• another transfer;

• another cruise;

• another vessel;

• additional service time; or

• any other substitute service.

Any such accommodation offered by SeaGo is voluntary and discretionary unless legally required.

A discretionary exception does not amend this Policy and does not establish a precedent for that Customer or any other Customer.

17. SeaGo Records and Evidence

SeaGo may retain and rely upon reasonably relevant booking and transaction records for the purpose of administering, investigating or defending a cancellation, No-Show, late-arrival, payment or refund dispute.

Such records may include:

• Terms and Conditions acceptance records;

• booking confirmations;

• booking timestamps;

• payment records;

• payment-provider records;

• card authorization records;

• authentication records;

• official WhatsApp communications;

• emails;

• SeaGo support communications;

• check-in information;

• operator or captain records;

• vessel departure information; and

• other reasonably relevant booking records.

SeaGo may use or provide relevant records where reasonably necessary to establish the validity of a transaction or defend SeaGo's contractual rights before a payment provider, bank, card network, regulator, competent authority or court.

18. Chargebacks and Payment Disputes

A chargeback, card dispute, payment dispute or bank dispute does not itself create a contractual entitlement to a refund.

SeaGo expressly reserves the right to contest any chargeback or payment dispute relating to an amount properly payable under the booking and accepted Terms and Conditions.

This includes disputes concerning:

• non-refundable deposits;

• late cancellations;

• non-refundable bookings;

• No-Show charges;

• Customer Late Arrivals;

• authorized automatic balance charges;

• failed-payment consequences; and

• other payments properly due under the selected payment method.

SeaGo may provide relevant evidence concerning the Customer's acceptance of the Terms, booking confirmation, payment authorization, applicable payment method, cancellation conditions, communications, payment records, No-Show circumstances and late-arrival circumstances to the applicable payment provider, card network, financial institution or competent authority.

Where permitted, SeaGo may also restrict future payment methods, require advance payment, require additional verification or restrict future bookings in response to unresolved payment risk, unpaid balances, fraud or abusive payment activity.

19. No Waiver of SeaGo Rights

SeaGo's decision not to enforce a payment obligation, No-Show charge, Late Arrival provision, cancellation restriction or other contractual right on one occasion does not waive SeaGo's right to enforce that provision on another occasion.

Where SeaGo, a captain or an operator voluntarily:

• waits for a Customer;

• allows a late Customer to board;

• permits rescheduling;

• provides a credit;

• releases a charge;

• provides a refund not required by this Policy; or

• makes another commercial accommodation,

that action applies only to the specific circumstances in which it was granted.

It does not amend this Policy or create any future entitlement.

20. Priority of the No-Refund Rule

For avoidance of doubt, SeaGo's contractual refund position is:

Full Card

100% refund only where a valid cancellation is received more than 10 full days before Departure Time.

10 days or less: NO REFUND.

Late Arrival / No-Show: NO REFUND.

Deposit + Cash on Board

20% deposit: ALWAYS NON-REFUNDABLE for Customer cancellation.

Late Arrival / No-Show: NO REFUND; SeaGo may capture the remaining 80% authorization.

Deposit + Auto-Charge

20% deposit: ALWAYS NON-REFUNDABLE for Customer cancellation.

Once the remaining 80% is charged: NO REFUND.

Failed balance payment after the applicable 48-hour payment period: booking may be cancelled and the 20% deposit remains NON-REFUNDABLE.

Full Cash on Board

No Customer payment is collected at booking, but a 100% No-Show authorization may be required.

Late Arrival / No-Show: SeaGo may capture up to 100% of the authorized booking value.

General Rule

CUSTOMER LATE ARRIVAL: NO REFUND.

CUSTOMER NO-SHOW: NO REFUND.

MISSED DEPARTURE: NO REFUND.

CUSTOMER-CAUSED INABILITY TO ATTEND: NO REFUND, except where SeaGo is expressly required otherwise by mandatory applicable law.

21. Mandatory Law and Maximum Protection of SeaGo Rights

This Policy applies to the maximum extent permitted by applicable law.

Nothing in this Policy voluntarily grants the Customer any cancellation, refund, compensation or rescheduling right beyond those expressly stated above.

Where a mandatory provision of applicable law requires SeaGo to provide a particular remedy that cannot legally be excluded by contract, SeaGo shall provide only the remedy required by that mandatory provision and only to the extent required.

Such mandatory compliance shall not:

• create a broader contractual refund policy;

• alter SeaGo's general No-Refund Policy;

• create a precedent;

• waive any other SeaGo right; or

• affect the enforceability of any other provision of this Policy.

If any provision or part of this Policy is determined to be unenforceable, it shall be limited or severed only to the minimum extent required.

All remaining provisions, including SeaGo's non-refundable deposit, payment, Late Arrival, No-Show and cancellation protections, shall remain effective to the fullest extent permitted by applicable law.

22. Final Agreement

This Policy forms part of the SeaGo Terms and Conditions accepted by the Customer when confirming the booking.

By completing the SeaGo booking acceptance process, the Customer confirms acceptance of these rules, including in particular:

THE CANCELLATION POLICY.

THE NON-REFUNDABLE DEPOSIT RULES.

THE LATE ARRIVAL POLICY.

THE NO-SHOW POLICY.

THE PAYMENT FAILURE RULES.

THE AUTHORIZATION AND HOLD RULES.

THE AUTOMATIC PAYMENT AUTHORIZATION WHERE APPLICABLE.

THE NO-REFUND CONDITIONS APPLICABLE TO THE SELECTED PAYMENT METHOD.